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Viac informácií o knihe Embracing Your Accessibility

• Parametre knihy
• Anotácia kniha
• Obľúbené z iného súdka

Nákupom získate 48 bodov

Anotácia knihy

This book starts with information on Hosted Telecom/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management

• Celý názov: Embracing Your Accessibility
• Autor: Josee G.M.L. Berg
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 120
• EAN: 9781847286970
• ISBN: 9781847286970
• ID: 08849403
• Nakladateľ: Lulu.com
• Hmotnosť: 188 g
• Rozmery: 229 × 152 × 7 mm
• Dátum vydania: 07. February 2007

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