Kód: 06714815
Practical Guide to Call Center Technology
Autor Andrew J. Waite
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems ... celý popis
- Jazyk:
Angličtina - Väzba: Brožovaná
- Počet strán: 504
Nakladateľ: Taylor & Francis Ltd, 2002
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Viac informácií o knihe Practical Guide to Call Center Technology
Nákupom získate 164 bodov
Anotácia knihy
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Sales & marketing
67.84 €
- Celý názov: Practical Guide to Call Center Technology
- Podnázov: Select the Right Systems for Total Customer Satisfaction
- Autor: Andrew J. Waite
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 504
- EAN: 9781578200948
- ISBN: 9781578200948
- ID: 06714815
- Nakladateľ: Taylor & Francis Ltd
- Hmotnosť: 692 g
- Rozmery: 228 × 152 × 28 mm
- Dátum vydania: 02. January 2002
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