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Book synopsis

The purpose of this phenomenological study was to examine the impact of student support services on the engagement and satisfaction of undergraduate non-traditional students at Kansas State University. For the purposes of this study, student support services were defined as non-academic departments or offices providing support services to students. Following the completion of in-depth interviews with non-traditional students, and student support staff the researcher identified the emergence of six themes related to the engagement and satisfaction of non-traditional students: (1) commitment - perceptions of efforts to engage and satisfy students through university resources, (2) expectations - demonstration of investment and validation of their presence on campus by communicating clear expectations, (3) support - provision of support services that promote student success (4) involvement - perceptions of the relationship between student and support staff and academic and social integration, (5) learning - efforts to enhance the learning experiences of non-traditional students, (6) feedback gathering of suggestions for improvement to the non-traditional student experience.

Book details

Book category Books in English Society & social sciences Education Organization & management of education

• Full title: Qualitative Study
• Author: Stephanie Bannister
• Language: English
• Binding: Paperback
• Number of pages: 124
• EAN: 9783639190663
• ISBN: 3639190661
• ID: 06827177
• Publisher: VDM Verlag
• Weight: 208 g
• Dimensions: 230 × 155 × 8 mm
• Date of publishing: 14. October 2009

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