How to buy

Order execution step by step. We prepared a brief summary of the whole process - from placing an order to delivery. To give you an idea and easy navigation.

What happens once your order is placed?

1. We accept your orderImmediately
   Your order is entered into our system. At the same time, we automatically send you a confirmation e-mail with the summary of your order.
2. Your order is being executedNext working day at the latest
   We check whether all ordered titles are in stock. If yes, your books are despatched immediately. If any of these titles are missing, we order them from our suppliers.
3. All non-stock titles we order from our suppliersWithin 30 days
   Within a few days our supplier will deliver the ordered books. Expected delivery date is always shown on the book page. If you order a book marked as "Low in stock" it may happen is it no longer available. In this case we will contact to discuss further options.
4. We inform you by e-mail about the status of your orderImmediately
   If the availability of any of the books from your order changes, we inform you at once which books are already in stock and for which we are still waiting. This information can also be found any time on your account..
5. We complete your order and prepare it for despatch / transport to collection pointAs soon as all titles are in stock
   Once we have all ordered books in stock, we pack them carefully (we also offer gift wrapping), attach the invoice and prepare the order for despatch. At the same time, we inform you by e-mail that the order has been sent.
6. Parcel is passed on to shipper / for transport to collection pointNext working day at the latest
   Orders are delivered by Slovak post or courier DHL. In case you chose a collection in person, goods are delivered within 2 working days (depenting on the chosen point).
7. You receive SMS with information about parcel being delivered / is ready for collectionUp to 2 working days
   Shipper or collections point informs you that your parcel will be delivered or can already be picked up.
8. Ordered books were delivered / are ready for collection2 – 30 days
   If nothing unexpected happens or we do not have to wait for an additional printing of the books you ordered, you will receive the books at the latest 30 days. Delivery of English and German books takes the longest because we import them and the delivery time can extend. However in the most cases the consignment will be delivered within a few days.

Well, that would be all about the ordering process and its execution. You may also be interested in:

• Payment options
• Shipping rates
• Terms and Conditions