Code: 04678081

Air Rage

Name: Air Rage
Brand: Taylor & Francis Ltd
SKU: 04678081
Price: 65.78 EUR
Availability: BackOrder
Author: Angela Dahlberg
ISBN: 9780754613251

by Angela Dahlberg

Language: English
Binding: Hardback
Number of pages: 328
Publisher: Taylor & Francis Ltd, 2001
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Book synopsis

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.