Call Center Optimization / Najlacnejšie knihy
Call Center Optimization

Code: 10910629

Call Center Optimization

by Ger Koole

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the schedu ... more

52.48 €


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Book synopsis

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.

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Book category Books in English Economics, finance, business & management Business & management

52.48 €

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