Code: 12301588

Call Center Performance Enhancment Using Simulation and Modeling

Name: Call Center Performance Enhancment Using Simulation and Modeling
Brand: PURDUE UNIV PR
SKU: 12301588
Price: 51.73 EUR
Availability: BackOrder
Author: Jon Anton
ISBN: 9781557531827

by Jon Anton, Vivek Bapat, Bill Hall

Language: English
Binding: Paperback
Number of pages: 134
Publisher: PURDUE UNIV PR, 2000
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Book synopsis

"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.

Book details

51.73 €

Full title: Call Center Performance Enhancment Using Simulation and Modeling
Author: Jon Anton, Vivek Bapat, Bill Hall
Language: English
Binding: Paperback
Number of pages: 134
EAN: 9781557531827
ISBN: 155753182X
ID: 12301588
Publisher: PURDUE UNIV PR
Weight: 367 g
Dimensions: 267 × 227 × 9 mm
Date of publishing: June 2000