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Book synopsis

The effects of a communications protocol in a synchronous on-line chat environment on the satisfaction of students in a Web-based computer science course was studied. Two undergraduate faculty members who teach Web-based courses, and 42 students in four separate computer science courses participated in the study. Students completed a pretest that measured their prior experience, current attitudes, and expectations with regards to synchronous chats in a Web-based course. Two classes of students were introduced to a communications protocol by the instructors that was used throughout the course while in synchronous chat. The other two classes did not use a protocol. A posttest was administered to all students at the end of each course that measured student satisfaction with the synchronous chats held throughout the semester. A communications protocol, in the context of this investigation, is a set of rules or guidelines that are adhered to by all participants while engaged in a synchronous electronic discussion. This study answered the question: What effect does a communications protocol in a synchronous on-line chat environment have on the satisfaction of students in a Web-based computer science course? The study showed that the use of a communications protocol in on-line synchronous chats had no effect on student satisfaction with Web-based courses.

Book details

Book category Books in English Technology, engineering, agriculture Electronics & communications engineering Communications engineering / telecommunications

• Full title: Communications Protocol in a Synchronous Chat Environment
• Subtitle: Student Satisfaction in a Web-Based Computer Science Course
• Author: Paul J Giguere
• Language: English
• Binding: Paperback
• Number of pages: 108
• EAN: 9781581121797
• ISBN: 9781581121797
• ID: 08744007
• Publisher: Dissertation.Com. - Do Not Use
• Weight: 163 g
• Dimensions: 234 × 156 × 6 mm
• Date of publishing: 15. March 2003

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