Code: 06913237

Computer Aided Service Engineering

Name: Computer Aided Service Engineering
Brand: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
SKU: 06913237
Price: 56.47 EUR
Availability: InStock
Author: August-Wilhelm Scheer
ISBN: 9783642620539

by August-Wilhelm Scheer, Dieter Spath

Language: German
Binding: Paperback
Number of pages: 320
Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, 2012
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Book synopsis

Das Konzept des Service Engineering, das Vorgehensweisen und Methoden für die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren möglichst gewinnbringend einsetzen zu können, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstützen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und präsentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleichermaßen an Praktiker in Dienstleistungsunternehmen und öffentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.