Code: 01321375
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
by Kerry Patterson
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations ... more
- Language:
English - Binding: Hardback
- Number of pages: 304
Publisher: McGraw-Hill Education - Europe, 2013
- More about this
26.63 €
RRP: 35.65 €
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Book synopsis
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
Book details
Book category Books in English Economics, finance, business & management Business & management Management & management techniques
26.63 €
- Full title: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
- Author: Kerry Patterson
- Language: English
- Binding: Hardback
- Number of pages: 304
- EAN: 9780071830607
- ISBN: 007183060X
- ID: 01321375
- Publisher: McGraw-Hill Education - Europe
- Weight: 528 g
- Dimensions: 163 × 236 × 24 mm
- Date of publishing: 16. June 2013
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