Code: 06505217
This guide details five practices for adding emotional value not only for customers, but also for staff. It shows how to build an emotion-friendly service culture. By understanding the role emotions play, organizations can more ef ... more
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This guide details five practices for adding emotional value not only for customers, but also for staff. It shows how to build an emotion-friendly service culture. By understanding the role emotions play, organizations can more effectively retain customers and staff.
Book category Books in English Economics, finance, business & management Business & management Management & management techniques
30.09 €
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