Employee Management and Customer Service in the Retail Industry / Najlacnejšie knihy
Employee Management and Customer Service in the Retail Industry

Code: 04893410

Employee Management and Customer Service in the Retail Industry

by Chris Thomas, Gary Heil

"Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail busines ... more

203.02 €


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Book synopsis

"Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Book details

Book category Books in English Economics, finance, business & management Business & management Management & management techniques

203.02 €

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