Code: 01231226

ITIL Process Manual

Name: ITIL Process Manual
Brand: van Haren Publishing
SKU: 01231226
Price: 57.88 EUR
Availability: BackOrder
Author: James Persse
ISBN: 9789087536503

by James Persse

Language: English
Binding: Paperback
Number of pages: 1
Publisher: van Haren Publishing, 2012
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Book synopsis

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program