LEAN SERVICE / Najlacnejšie knihy
LEAN SERVICE

Code: 15995744

LEAN SERVICE

by Richard Keegan, Eddie O'Kelly

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The mos ... more

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Book synopsis

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service busin

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