Code: 01220027

Process Mapping and Management

Name: Process Mapping and Management
Brand: Business Expert Press
SKU: 01220027
Price: 31.41 EUR
Availability: InStock
Author: Conger
ISBN: 9781606491294

by Conger

Language: English
Binding: Paperback
Number of pages: 486
Publisher: Business Expert Press, 2011
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31.41 €

RRP: 41.86 €

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Book synopsis

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.