Code: 07171276

Servqualun

Name: Servqualun
Brand: Publicia
SKU: 07171276
Price: 60.32 EUR
Availability: InStock
Author: Marcela Reyes Pazos
ISBN: 9783639556049

by Marcela Reyes Pazos

Language: Spanish
Binding: Paperback
Number of pages: 144
Publisher: Publicia, 2014
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60.32 €

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Book synopsis

El propósito de esta investigación es analizar la relación que existe entre la importancia atribuida a las dimensiones que integran la calidad del servicio y la percepción de la calidad del servicio educativo de estudiantes de licenciatura. Destaca, por su relevancia, la creación y aplicación en el área de formación profesional de las ciencias administrativas el instrumento SERVQUALUN, donde se revelan nuevas dimensiones latentes en la percepción del servicio educativo universitario de los estudiantes investigados. El instrumento presenta un coeficiente alpha de Cronbach de 0.964.

Book details

60.32 €

Full title: Servqualun
Subtitle: En la percepción de la calidad de la educación superior en las Ciencias Administrativas
Author: Marcela Reyes Pazos
Language: Spanish
Binding: Paperback
Number of pages: 144
EAN: 9783639556049
ISBN: 3639556046
ID: 07171276
Publisher: Publicia
Weight: 222 g
Dimensions: 229 × 152 × 9 mm
Date of publishing: 21. April 2014