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Book synopsis

This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine.

Book details

Book category Books in English Society & social sciences Sociology & anthropology Sociology

• Full title: Talking about Machines
• Subtitle: An Ethnography of a Modern Job
• Author: Julian E. Orr
• Language: English
• Binding: Paperback
• Number of pages: 192
• EAN: 9780801483905
• ISBN: 0801483905
• ID: 04707719
• Publisher: Cornell University Press
• Weight: 256 g
• Dimensions: 212 × 166 × 15 mm
• Date of publishing: 24. October 1996

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