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Book synopsis

'The Whitehall Effect' chronicles how the Whitehall ideas machine has failed to deliver on a monumental scale - and what we can do about it. We have a breathtaking opportunity to create public services that truly serve. But only if Whitehall changes. --- Why don't public services work very well? One key reason is that they have been 'industrialised'. Part 1 explains why call centres, back offices, shared services, outsourcing and IT-led change almost always lead to service failure. It explains, in particular, why 'economies of scale' are a myth. Part 2 proposes a better (and tried-and-tested) alternative to the alienating and unresponsive experience of industrialised public services.

Book details

Book category Books in English Economics, finance, business & management Industry & industrial studies Civil service & public sector

• Full title: Whitehall Effect
• Author: John Seddon
• Language: English
• Binding: Paperback
• Number of pages: 216
• EAN: 9781909470477
• ISBN: 1909470473
• ID: 12483602
• Publisher: Triarchy Press
• Weight: 318 g
• Dimensions: 153 × 229 × 16 mm
• Date of publishing: 05. November 2014

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