Code: 16108157
Practical Guide To World-Class IT Service Management
by Kevin J Smith
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of whic ... more
- Language:
English - Binding: Hardback
- Number of pages: 462
Publisher: Anima Group, 2017
- More about this
47.92 €
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Book synopsis
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters
Book details
Book category Książki po angielsku Economics, finance, business & management Business & management Management & management techniques
47.92 €
- Full title: Practical Guide To World-Class IT Service Management
- Author: Kevin J Smith
- Language: English
- Binding: Hardback
- Number of pages: 462
- EAN: 9780578188980
- ISBN: 9780578188980
- ID: 16108157
- Publisher: Anima Group
- Weight: 808 g
- Dimensions: 160 × 236 × 33 mm
- Date of publishing: 14. March 2017
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