ITIL foundation handbook / Najlacnejšie knihy
ITIL foundation handbook

Code: 02380294

ITIL foundation handbook

by Stationery Office, Claire Agutter

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consulta ... more

17.03 €


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Book synopsis

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Book details

Book category Books in English Economics, finance, business & management Business & management Management & management techniques

17.03 €

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