Code: 20090790
Cracking the CSAT Code @ Call Centers
by DIPANKAR DAS
Offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with conce ... more
- Language:
English - Binding: Hardback
- Number of pages: 172
Publisher: Narosa Publishing House, 2018
- More about this
43.33 €
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Book synopsis
Offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the cu
Book details
Book category Books in English Computing & information technology Computer science
43.33 €
- Full title: Cracking the CSAT Code @ Call Centers
- Author: DIPANKAR DAS
- Language: English
- Binding: Hardback
- Number of pages: 172
- EAN: 9788184876154
- ISBN: 9788184876154
- ID: 20090790
- Publisher: Narosa Publishing House
- Weight: 410 g
- Dimensions: 165 × 239 × 18 mm
- Date of publishing: 31. July 2018
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