Code: 02656319
ITIL service strategy
by Great Britain: Cabinet Office
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capa ... more
- Language:
German - Binding: Paperback
- Number of pages: 573
Publisher: TSO, 2013
- More about this
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More about ITIL service strategy
Book synopsis
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Book details
Book category Books in German Sozialwissenschaften, Recht, Wirtschaft Wirtschaft Werbung, Marketing
5.54 €
- Full title: ITIL service strategy
- Subtitle: [German translation]
- Author: Great Britain: Cabinet Office
- Language: German
- Binding: Paperback
- Number of pages: 573
- EAN: 9780113313853
- ISBN: 0113313853
- ID: 02656319
- Publisher: TSO
- Weight: 2036 g
- Dimensions: 279 × 217 × 30 mm
- Date of publishing: 27. March 2013
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