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Book synopsis

Companies are what they measure and the selection of good performance indicators is not an easy process. This monograph suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability. It focuses on the designing of a Performance Measurement System (PMS).A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative" effect, which can modify organizational behaviour and influence key decisions. Companies are what they measure!§The selection of good performance indicators is not an easy process. This monograph focuses on the designing of a Performance Measurement System (PMS), knowing that "magic rules" to identify them do not exist. Some indicators seem right and easy to measure, but have subtle, counter-productive consequences. Other indicators are more difficult to measure, but focus the enterprise on those decisions and actions that are critical to success. This book suggests how to identify indicators that achieve a balance in these effects and enhance long-term profitability.

Book details

Book category Books in English Technology, engineering, agriculture Mechanical engineering & materials Production engineering

• Full title: Management by Measurement
• Subtitle: Designing Key Indicators and Performance Measurement Systems
• Author: Fiorenzo Franceschini, Maurizio Galetto, Domenico Maisano
• Language: English
• Binding: Paperback
• Number of pages: 242
• EAN: 9783642092275
• ISBN: 3642092276
• ID: 01654152
• Publisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
• Weight: 406 g
• Dimensions: 155 × 234 × 19 mm
• Date of publishing: 15. October 2010

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