Code: 08718901
Measuring ITSM
by Randy A. Steinberg
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics ... more
- Language:
English - Binding: Paperback
- Number of pages: 196
Publisher: Trafford Publishing, 2013
- More about this
23.23 €
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Book synopsis
How do you measure and report your IT services and processes? Which metrics matter the most to senior executives?Finally, here is a book that shows you how Not theory, but a practical guide that shows you the operational metrics
Book details
Book category Books in English Reference, information & interdisciplinary subjects Encyclopaedias & reference works Reference works
23.23 €
- Full title: Measuring ITSM
- Subtitle: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives
- Author: Randy A. Steinberg
- Language: English
- Binding: Paperback
- Number of pages: 196
- EAN: 9781490719450
- ISBN: 9781490719450
- ID: 08718901
- Publisher: Trafford Publishing
- Weight: 294 g
- Dimensions: 154 × 230 × 17 mm
- Date of publishing: 04. December 2013
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