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Book synopsis

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

Book details

Book category Books in English Computing & information technology Computer science Human-computer interaction

• Full title: Process-Oriented Dynamic Capabilities
• Subtitle: Framework Development, Empirical Applications and Methodological Support
• Author: Ralf Plattfaut
• Language: English
• Binding: Paperback
• Number of pages: 60
• EAN: 9783319032504
• ISBN: 331903250X
• ID: 05266884
• Publisher: Springer International Publishing AG
• Weight: 1241 g
• Dimensions: 235 × 155 × 5 mm
• Date of publishing: 02. December 2013

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