Code: 09183129

Service Level Manager

Name: Service Level Manager
Brand: BCS Learning & Development Limited
SKU: 09183129
Price: 25.11 EUR
Availability: InStock
Author: John Sansbury
ISBN: 9781780172941

by John Sansbury

Language: English
Binding: Paperback
Number of pages: 152
Publisher: BCS Learning & Development Limited, 2017
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25.11 €

RRP: 27.90 €

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Book synopsis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.