Code: 01996253

TQM

Name: TQM
Brand: INTERQUALITY, sp
SKU: 01996253
Price: 13.75 EUR
Availability: InStock
Author: Peter Morris
ISBN: 8023812580

by Peter Morris

Language: Czech
ISBN-13: 8023812580
Publisher: INTERQUALITY, sp, 1997
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13.75 €

RRP: 16.55 €

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Title synopsis

Jádrem knihy je Oaklandův model TQM. Model ukazuje, že všechny činnosti podniku jsou vlastně interakce – články řetězu, který končí u externího zákazníka. Podívejte se blíže na jednotlivé články a uvidíte transakce mezi vnitřními dodavateli a zákazníky. Každá z těchto transakcí je pro úspěch podniku životně důležitá. Pokud chceme, aby řetěz dodavatelů a zákazníků pracoval hladce, musíme jádru vytvořit podpůrnou vrstvu. Ta obsahuje systémy, které jsou sledovány a zlepšovány použitím vhodných nástrojů a týmové práce. Komiksový formát knihy podává informace jednoduchou a snadno zapamatovatelnou formou.