Code: 09491440
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
by Joseph Michelli
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environment ... more
- Language:
English - Binding: Hardback
- Number of pages: 304
Publisher: McGraw-Hill Education - Europe, 2015
- More about this
35.67 €
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Book synopsis
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
Book details
Book category Książki po angielsku Economics, finance, business & management Industry & industrial studies Manufacturing industries
35.67 €
- Full title: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
- Author: Joseph Michelli
- Language: English
- Binding: Hardback
- Number of pages: 304
- EAN: 9780071806305
- ISBN: 007180630X
- ID: 09491440
- Publisher: McGraw-Hill Education - Europe
- Weight: 536 g
- Dimensions: 165 × 237 × 33 mm
- Date of publishing: 16. December 2015
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