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Opis

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

Szczegóły książki

Kategoria Książki po angielsku Economics, finance, business & management Business & management Sales & marketing

• Pełny tytuł: Positive Coach Approach
• Autor: Sally, Cordova
• Język: Angielski
• Oprawa: Miękka
• Liczba stron: 160
• EAN: 9781425978389
• ISBN: 142597838X
• ID: 04220729
• Wydawca: AuthorHouse
• Waga: 248 g
• Wymiary: 226 × 154 × 11 mm
• Data wydania: 02. February 2007

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