Code: 22416812

Good Services

Name: Good Services
Brand: BIS Publishers B.V.
SKU: 22416812
Price: 19.79 EUR
Availability: InStock
Author: Lou Downe
ISBN: 9789063695439

by Lou Downe

Trending

Language: English
Binding: Paperback
Number of pages: 224
Publisher: BIS Publishers B.V., 2020
More about this

19.79 €

RRP: 22.93 €

You save 3.13 €

In stock at our supplier
Shipping in 14 - 21 days

Add to wishlist

Atomic Habits
18.99 € -7 %
Buy
Seven Husbands of Evelyn Hugo
10.04 € -29 %
Buy
Thinking in Systems
18.99 € -17 %
Buy
Thinking, Fast and Slow
15.37 € -31 %
Buy
How to Talk to Anyone
10.04 €
Buy
The Design of Everyday Things
17.08 € -22 %
Buy
Girl in Pieces
8.94 € -19 %
Buy
Radical Candor: Fully Revised & Updated Edition
6.72 € -33 %
Buy
Good Strategy/Bad Strategy
12.45 € -15 %
Buy
The Hard Thing about Hard Things
21.70 € -28 %
Buy
A Brief History Of Time
11.45 € -15 %
Buy
Setting the Table
15.07 € -25 %
Buy
Never Let Me Go
8.13 € -26 %
Buy
Design as Art
11.85 € -24 %
Buy
What If?
10.54 € -31 %
Buy
12 Rules for Life
12.55 € -27 %
Buy
Blood in the Machine: The Origins of the Rebellion Against Big Tech
25.02 € -24 %
Buy
World In A Grain
12.96 € -28 %
Buy
Good To Great
24.92 € -25 %
Buy
Principles
24.72 € -31 %
Buy
Nudge
14.77 € -29 %
Buy
Inspired - How to Create Tech Products Customers Love, 2nd Edition
29.04 € -7 %
Buy
Don't Make Me Think, Revisited
37.58 € -13 %
Buy
Mindset
16.57 € -22 %
Buy
Blue Ocean Strategy, Expanded Edition
22.61 € -27 %
Buy
Faith, Hope and Carnage
13.06 € -24 %
Buy
Hands on Research for Artists, Designers & Educators
23.71 €
Buy
The Art of Explanation
12.55 € -29 %
Buy
Caps Lock: How Capitalism Took Hold of Graphic Design, and How to Escape from It
20.49 € -24 %
Buy
Theory of Knowledge for the IB Diploma Course Guide with Digital Access (2 Years)
68.44 €
Buy
Value Proposition Design - How to Create Products and Services Customers Want
27.33 € -24 %
Buy
Big Type
24.72 € -12 %
Buy
Change by Design
21.20 € -24 %
Buy
DESIGN THINKING PLAYBOOK - Mindful Digital Transformation of Teams, Products, Services, Businesses and Ecosystems
27.03 € -25 %
Buy
Omnivore's Dilemma
14.06 € -29 %
Buy
Design is Storytelling
17.48 € -12 %
Buy
Friends, Lovers, and the Big Terrible Thing
22.10 € -25 %
Buy
100 Things Every Designer Needs to Know About People
28.54 € -16 %
Buy
Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days
23.51 € -25 %
Buy
The Power of Moments
14.77 € -29 %
Buy
Customer Centricity Playbook
15.07 € -25 %
Buy
Quit
14.16 € -27 %
Buy
Made in Korea: Awe-inspiring Graphics from Korea Today
43.21 € -11 %
Buy
User Friendly
16.07 € -24 %
Buy
Breath
12.76 € -25 %
Pre-order
Creative Confidence
13.76 € -9 %
Buy
Conflict Is Not Abuse
16.47 € -25 %
Buy
Design Thinking Toolbox - A Guide to Mastering the Most Popular and Valuable Innovation Methods
25.52 € -29 %
Buy
Politics of Design
17.78 €
Buy
Make Time
18.69 € -30 %
Buy
Cradle to Cradle
29.14 € -25 %
Buy
That's Not How We Do It Here!
13.36 € -34 %
Buy
Hit Refresh
9.94 € -34 %
Buy
This Is Service Design Methods
41.80 € -25 %
Buy
How to Write Copy That Sells
14.36 € -24 %
Buy
This Is Service Design Thinking
30.65 € -26 %
Buy
How to Make Sense of Any Mess
23.91 € -7 %
Buy
Why the Germans Do it Better
10.74 € -29 %
Buy
Called to Create - A Biblical Invitation to Create, Innovate, and Risk
14.36 € -25 %
Buy
Knowledge Management for Help Desk and Customer Care: How to Build an Effective Knowledge Base - A Roadmap to Success
14.36 € -7 %
Buy
Linux Basics For Hackers
39.79 € -24 %
Pre-order
This is Service Design Thinking. Basics - Tools - Cases
36.38 € -13 %
Buy
This is Service Design Doing
39.89 € -24 %
Pre-order
Typography
64.92 € -6 %
Buy
User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play
16.47 € -25 %
Buy
Long Petal of the Sea
9.84 € -3 %
Buy
How Design Makes Us Think: And Feel and Do Things
27.43 € -24 %
Buy
Four
7.13 € -29 %
Pre-order
Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It
27.03 €
Buy
101 Design Methods
30.85 € -18 %
Buy
Barking Up the Wrong Tree
12.45 € -26 %
Buy
Think Like a UX Researcher
75.38 €
Buy
Think Like a Rocket Scientist
14.06 € -34 %
Buy
Service Design
56.18 €
Buy
Typographic Design - Form and Communication, Seventh Edition
58.39 € -23 %
Buy
Upcycle
20.70 € -25 %
Buy
Journey Mapping Playbook
32.76 €
Buy
Stopping the Noise in Your Head
12.96 € -24 %
Buy
Five Figure Funnels: How To Sell Marketing Funnel Services To Your Customers For Five Figures In Any Market, No Matter Your Experience
8.23 € -7 %
Buy
How to Make an Entrepreneurial State
21.70 € -20 %
Buy
Designing Sustainability for All
51.35 € -7 %
Buy
Solving Problems in 2 Hours
14.36 € -25 %
Buy
Customer-Driven Transformation
45.82 €
Buy
Makers
15.77 € -17 %
Buy

Give this book as a present today

Order book and choose Gift Order.
We will send you book gift voucher at once. You can give it out to anyone.
Book will be send to donee, nothing more to care about.

Book gift voucher sample Read more

You get 48 loyalty points

Book synopsis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.