Code: 22416812

Good Services

Name: Good Services
Brand: BIS Publishers B.V.
SKU: 22416812
Price: 19.79 EUR
Availability: InStock
Author: Lou Downe
ISBN: 9789063695439

by Lou Downe

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Language: English
Binding: Paperback
Number of pages: 224
Publisher: BIS Publishers B.V., 2020
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RRP: 22.93 €

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Book synopsis

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.