Code: 06705171
Maximizing Call Center Performance
by Madeline Bodin
This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provi ... more
- Language:
English - Binding: Paperback
- Number of pages: 137
Publisher: McGraw-Hill Education - Europe, 1999
- More about this
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Book synopsis
This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
41.16 €
- Full title: Maximizing Call Center Performance
- Subtitle: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
- Author: Madeline Bodin
- Language: English
- Binding: Paperback
- Number of pages: 137
- EAN: 9781578200269
- ISBN: 9781578200269
- ID: 06705171
- Publisher: McGraw-Hill Education - Europe
- Weight: 226 g
- Dimensions: 157 × 229 × 9 mm
- Date of publishing: 01. January 1999
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