Code: 04011888
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by Joseph Michelli
The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. Having had access to the company, Michelli presents the 5 key principles behind their success and innovations for wh ... more
- Language:
English - Binding: Hardback
- Number of pages: 304
Publisher: McGraw-Hill Education - Europe, 2008
- More about this
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Book synopsis
The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. Having had access to the company, Michelli presents the 5 key principles behind their success and innovations for which they are famous.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
24.14 €
- Full title: New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Author: Joseph Michelli
- Language: English
- Binding: Hardback
- Number of pages: 304
- EAN: 9780071548335
- ISBN: 0071548335
- ID: 04011888
- Publisher: McGraw-Hill Education - Europe
- Weight: 474 g
- Dimensions: 226 × 146 × 26 mm
- Date of publishing: 16. July 2008
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