Code: 01427559
Service Systems Implementation
by Haluk Demirkan, James C. Spohrer, Vikas Krishna
Featuring the latest applications and practices designed to improve the key performance indicators of service systems, this volume focuses on those related to service quality, service productivity, regulatory compliance, and susta ... more
- Language:
English - Binding: Paperback
- Number of pages: 310
Publisher: Springer-Verlag New York Inc., 2013
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102.73 €
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Book synopsis
Featuring the latest applications and practices designed to improve the key performance indicators of service systems, this volume focuses on those related to service quality, service productivity, regulatory compliance, and sustainable service innovation.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
102.73 €
- Full title: Service Systems Implementation
- Author: Haluk Demirkan, James C. Spohrer, Vikas Krishna
- Language: English
- Binding: Paperback
- Number of pages: 310
- EAN: 9781461428077
- ISBN: 1461428076
- ID: 01427559
- Publisher: Springer-Verlag New York Inc.
- Weight: 516 g
- Dimensions: 235 × 155 × 19 mm
- Date of publishing: 20. April 2013
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