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Book synopsis

Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Call Center Dictionary
• Subtitle: The Complete Guide to Call Center and Customer Support Technology Solutions
• Author: Madeline Bodin
• Language: English
• Binding: Hardback
• Number of pages: 232
• EAN: 9781138412330
• ISBN: 9781138412330
• ID: 17869290
• Publisher: Taylor & Francis Ltd
• Weight: 590 g
• Dimensions: 229 × 152 mm
• Date of publishing: 21. August 2017

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