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Book synopsis

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Customer Service
• Author: Paul R Timm
• Language: English
• Binding: Paperback
• Number of pages: 240
• EAN: 9780133056259
• ISBN: 0133056252
• ID: 02094635
• Publisher: Pearson Education
• Weight: 382 g
• Dimensions: 205 × 252 × 7 mm
• Date of publishing: 15. April 2013

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