Code: 19014354
Designing Complaint Handling and Service Recovery Strategies
by Jochen Wirtz
The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles compl ... more
- Language:
English - Binding: Paperback
- Number of pages: 72
Publisher: WS PROFESSIONAL, 2017
- More about this
You might also like
-
Seek First
18.17 € -2 % -
Management Perspective for Transport Telematics
71.07 € -
Governing African Gold Mining
140 € -
Empowering Thoughts
20.43 € -4 % -
LA TIERRA
11.08 € -
Die Römische Chronologie bis auf Caesar
20.23 € -9 % -
Führer durch das Königliche historische Museum zu Dresden
17.35 € -10 %
Give this book as a present today
- Order book and choose Gift Order.
- We will send you book gift voucher at once. You can give it out to anyone.
- Book will be send to donee, nothing more to care about.
More about Designing Complaint Handling and Service Recovery Strategies
You get 36 loyalty points
Book synopsis
The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problem
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
14.47 €
- Full title: Designing Complaint Handling and Service Recovery Strategies
- Author: Jochen Wirtz
- Language: English
- Binding: Paperback
- Number of pages: 72
- EAN: 9781944659394
- ISBN: 1944659390
- ID: 19014354
- Publisher: WS PROFESSIONAL
- Weight: 109 g
- Dimensions: 229 × 152 × 4 mm
- Date of publishing: 21. November 2017
Trending among others
-
Zig Ziglar's Secrets of Closing the Sale
18.38 € -12 % -
Positioning: The Battle for Your Mind
17.76 € -23 % -
Luxury Strategy
47.96 € -
Key Person of Influence
11.19 € -23 % -
Brand Gap, The
29.37 € -
Trust Me I'm Lying
12.32 € -23 % -
Crystallizing Public Opinion
11.91 € -17 % -
Contagious: Why Things Catch on
17.04 € -17 % -
Ogilvy on Advertising
16.63 € -23 % -
Audio Branding
43.44 € -
Principles of Marketing
88.23 € -
Crystallizing Public Opinion
16.63 € -4 % -
Long Tail
17.14 € -18 % -
Building a StoryBrand
16.63 € -23 % -
Predictably Irrational, Revised
7.59 € -25 % -
Cashvertising
13.24 € -31 % -
Sell or Be Sold
21.36 € -18 % -
How Brands Grow
37.79 € -
How to Master the Art of Selling
18.07 € -23 % -
1-Page Marketing Plan
14.99 € -23 % -
Spin Selling
31.01 € -19 % -
Brand Flip, The
33.27 € -
It's Not How Good You Are, It's How Good You Want to Be
11.29 € -9 % -
Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
17.35 € -18 % -
Public Relations
17.25 € -19 % -
The Challenger Sale
16.73 € -23 % -
Buyology
16.32 € -12 % -
D&AD. The Copy Book
20.84 € -
Permission Marketing
10.26 € -24 % -
Scientific Advertising
17.97 € -
Challenger Sale
27.11 € -13 % -
Adweek Copywriting Handbook - The Ultimate Guide to Writing Powerful Advertising and Marketing Copy from One of America's Top Copywriters
29.06 € -1 % -
Selling Luxury - Connect With Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
26.49 € -20 % -
A Technique for Producing Ideas
9.03 € -23 % -
ZAG
31.83 € -
Guerilla Marketing
14.17 € -19 % -
Neuro Design
31.73 € -1 % -
Drunk Tank Pink
17.14 € -9 % -
Sell It Like Serhant
11.29 € -25 % -
Designing Brand Identity - An Essential Guide for the Whole Branding Team 5e
44.57 € -19 % -
Objections - The Ultimate Guide for Mastering The Art and Science of Getting Past No
24.13 € -20 % -
Decoded 2e - The Science Behind Why We Buy
18.58 € -21 % -
Raving Fans!
11.70 € -19 % -
Ten Principles Behind Great Customer Experiences, The
27.31 € -4 % -
How to Write Copy That Sells
16.53 € -14 % -
Thank You Economy
23.72 € -
My Life in Advertising and Scientific Advertising
14.58 € -17 % -
SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources
27.01 € -19 % -
Event Design Handbook
35.02 €
Collection points Bratislava a 2642 dalších
Copyright ©2008-24 najlacnejsie-knihy.sk All rights reservedPrivacyCookies
15549 collection points
Delivery 2.99 €
02/210 210 99 (8-15.30h)