Code: 06714815
Practical Guide to Call Center Technology
by Andrew J. Waite
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems ... more
- Language:
English - Binding: Paperback
- Number of pages: 504
Publisher: Taylor & Francis Ltd, 2002
- More about this
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Book synopsis
Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
Book details
Book category Books in English Economics, finance, business & management Business & management Sales & marketing
67.94 €
- Full title: Practical Guide to Call Center Technology
- Subtitle: Select the Right Systems for Total Customer Satisfaction
- Author: Andrew J. Waite
- Language: English
- Binding: Paperback
- Number of pages: 504
- EAN: 9781578200948
- ISBN: 9781578200948
- ID: 06714815
- Publisher: Taylor & Francis Ltd
- Weight: 692 g
- Dimensions: 228 × 152 × 28 mm
- Date of publishing: 02. January 2002
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