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Book synopsis

In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practical advice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!

Book details

Book category Books in English Economics, finance, business & management Business & management Sales & marketing

• Full title: Synchroservice!: The Innovative Way to Build a Dynasty of Customers
• Author: Schonberger
• Language: English
• Binding: Hardback
• Number of pages: 250
• EAN: 9780786302451
• ISBN: 9780786302451
• ID: 07406337
• Publisher: McGraw-Hill Education - Europe
• Weight: 454 g
• Dimensions: 279 × 216 × 31 mm
• Date of publishing: 01. May 1994

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