Code: 03621105
Dialog-Center-Loesungen Fur Banken
by Detlef Effert, Markus Wunder
„Dialog-Center-Lösungen für Banken“ präsentiert erstmals Strategien und Instrumente für die Integration von Dialog-Center-Leistungen in Service- und Vertriebscenter von Banken. Es zeigt anhand zahlreicher Praxisbeispiele aus Deuts ... more
- Language:
German - Binding: Hardback
- Number of pages: 269
Publisher: Gabler Verlag, 2006
- More about this
76.93 €
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Book synopsis
„Dialog-Center-Lösungen für Banken“ präsentiert erstmals Strategien und Instrumente für die Integration von Dialog-Center-Leistungen in Service- und Vertriebscenter von Banken. Es zeigt anhand zahlreicher Praxisbeispiele aus Deutschland, Österreich und der Schweiz, wie Sie ein Dialog-Center Schritt für Schritt planen, Aus- und Weiterbildung optimal organisieren, einen kundenfreundlichen Service schaffen und einen Multikanalvertrieb aufbauen, der schlagkräftig und zugleich wirtschaftlich ist. Für Software, Hardware und Dienstleistungen wird modernste Technik in der Anwendung beschrieben.
Book details
Book category Knihy po nemecky Sozialwissenschaften, Recht, Wirtschaft Wirtschaft Internationale Wirtschaft
76.93 €
- Full title: Dialog-Center-Loesungen Fur Banken
- Subtitle: Strategien Und Praxis
- Author: Detlef Effert, Markus Wunder
- Language: German
- Binding: Hardback
- Number of pages: 269
- EAN: 9783834900548
- ISBN: 3834900540
- ID: 03621105
- Publisher: Gabler Verlag
- Weight: 576 g
- Dimensions: 234 × 156 × 18 mm
- Date of publishing: 24. November 2006
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