Kód: 06695897
How to Manage the IT Help Desk
Autor Noel Bruton
Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It als ... celý popis
- Jazyk:
Angličtina - Väzba: Brožovaná
- Počet strán: 372
Nakladateľ: Taylor & Francis Ltd, 2002
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Anotácia knihy
Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Management & management techniques
121.36 €
- Celý názov: How to Manage the IT Help Desk
- Autor: Noel Bruton
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 372
- EAN: 9780750649018
- ISBN: 9780750649018
- ID: 06695897
- Nakladateľ: Taylor & Francis Ltd
- Hmotnosť: 734 g
- Rozmery: 244 × 178 × 21 mm
- Dátum vydania: 08. April 2002
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