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Book synopsis

This title presents a fast track route to mastering quality management. It covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process. It features examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum. It includes a glossary of key concepts and a comprehensive resources guide.

Book details

Book category Knihy po anglicky Economics, finance, business & management Business & management Management & management techniques

• Full title: Managing Quality
• Author: Ned Hamson, Amy Zuckerman
• Language: English
• Binding: Paperback
• Number of pages: 136
• EAN: 9781841122212
• ISBN: 1841122211
• ID: 05094593
• Publisher: John Wiley and Sons Ltd
• Weight: 128 g
• Dimensions: 172 × 125 × 8 mm
• Date of publishing: 29. January 2002

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