Code: 22246805
On the Front Line
by Stephen J. Frenkel, Marek Korczynski, May Tam, Karen A. Shire
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a t ... more
- Language:
English - Binding: Hardback
- Number of pages: 320
Publisher: ILR PR, 1999
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Book synopsis
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States,..
Book details
160.95 €
- Full title: On the Front Line
- Author: Stephen J. Frenkel, Marek Korczynski, May Tam, Karen A. Shire
- Language: English
- Binding: Hardback
- Number of pages: 320
- EAN: 9780801435874
- ID: 22246805
- Publisher: ILR PR
- Weight: 643 g
- Dimensions: 234 × 156 × 19 mm
- Date of publishing: 31. May 1999
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