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Anotácia knihy

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

Parametre knihy

Zaradenie knihy Knihy po anglicky Society & social sciences Society & culture: general Social issues & processes

• Celý názov: Air Rage
• Autor: Angela Dahlberg
• Jazyk: Angličtina
• Väzba: Pevná
• Počet strán: 328
• EAN: 9780754613251
• ISBN: 0754613259
• ID: 04678081
• Nakladateľ: Taylor & Francis Ltd
• Hmotnosť: 770 g
• Rozmery: 234 × 156 mm
• Dátum vydania: 28. May 2001

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