Kód: 04145404
Business Success Through Service Excellence
Autor Clark
Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys m ... celý popis
- Jazyk:
Angličtina - Väzba: Brožovaná
- Počet strán: 216
Nakladateľ: Taylor & Francis Ltd, 2004
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Anotácia knihy
Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Business strategy
74.17 €
- Celý názov: Business Success Through Service Excellence
- Autor: Clark
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 216
- EAN: 9780750660853
- ISBN: 0750660856
- ID: 04145404
- Nakladateľ: Taylor & Francis Ltd
- Hmotnosť: 338 g
- Rozmery: 154 × 234 × 17 mm
- Dátum vydania: 09. July 2004
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