Code: 10910629
Call Center Optimization
by Ger Koole
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the schedu ... more
- Language:
English - Binding: Paperback
- Number of pages: 158
Publisher: MG Books, 2013
- More about this
40.14 €
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Book synopsis
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.
Book details
Book category Knihy po anglicky Economics, finance, business & management Business & management
40.14 €
- Full title: Call Center Optimization
- Author: Ger Koole
- Language: English
- Binding: Paperback
- Number of pages: 158
- EAN: 9789082017908
- ISBN: 9789082017908
- ID: 10910629
- Publisher: MG Books
- Weight: 266 g
- Dimensions: 157 × 235 × 14 mm
- Date of publishing: 04. January 2013
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