Code: 10910629
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the schedu ... more
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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.
Book category Knihy po anglicky Economics, finance, business & management Business & management
52.22 €
Osobný odber Bratislava a 2642 dalších
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