Kód: 10910629
Call Center Optimization
Autor Ger Koole
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the schedu ... celý popis
- Jazyk:
Angličtina - Väzba: Brožovaná
- Počet strán: 158
Nakladateľ: MG Books, 2013
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Viac informácií o knihe Call Center Optimization
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Anotácia knihy
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels.
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management
40.30 €
- Celý názov: Call Center Optimization
- Autor: Ger Koole
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 158
- EAN: 9789082017908
- ISBN: 9789082017908
- ID: 10910629
- Nakladateľ: MG Books
- Hmotnosť: 266 g
- Rozmery: 157 × 235 × 14 mm
- Dátum vydania: 04. January 2013
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