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Viac informácií o knihe Collaborative Customer Relationship Management

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• Anotácia kniha
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Anotácia knihy

Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. This book presents a new strategic framework that has been tested successfully with various global companies. New management concepts such as Collaborative Forecasting and Replenishment, CRM, Category Management, and Mass Customization are integrated into one holistic approach. Experts from companies like McKinsey and Procter&Gamble, as well as authors from renowned academic institutions, offer valuable insights on how to redesign organizations for the future.

Parametre knihy

Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Management & management techniques

• Celý názov: Collaborative Customer Relationship Management
• Podnázov: Taking CRM to the Next Level
• Autor: Alexander H. Kracklauer, D. Q. Mills, Dirk Seifert
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 276
• EAN: 9783642055294
• ISBN: 364205529X
• ID: 01650896
• Nakladateľ: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
• Hmotnosť: 444 g
• Rozmery: 235 × 155 × 16 mm
• Dátum vydania: 30. November 2010

Obľúbené z iného súdka

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