Kód: 02184530
Delighting Customers
Autor P. Donovan, T. Samler
This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of be ... celý popis
- Jazyk:
Angličtina - Väzba: Brožovaná
- Počet strán: 243
Nakladateľ: Springer, 2012
- Viac informácií o knihe
139.21 €
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Anotácia knihy
This book provides a comprehensive guide to satisfying customers by taking a practical step-by-step approach and exploring different kinds of service provision. Each chapter is supported by specific case studies and examples of best practice in Europe.
Parametre knihy
Zaradenie knihy Knihy po anglicky Economics, finance, business & management Business & management Management & management techniques
139.21 €
- Celý názov: Delighting Customers
- Podnázov: How to build a customer-driven organization
- Autor: P. Donovan, T. Samler
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 243
- EAN: 9789401045285
- ISBN: 9401045283
- ID: 02184530
- Nakladateľ: Springer
- Hmotnosť: 380 g
- Rozmery: 235 × 155 × 15 mm
- Dátum vydania: 09. November 2012
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