Kód: 24764866
How Customer Engagement and Customer Participation Affect Customer Satisfaction in the Professional Services Industry
Abstract: Several studies have examined the relationship between customer participation and customer satisfaction of service delivery and provider (Lovelock and Young, 1979, Zeithaml, 1981, Mills & Morris, 1986, Benapudi and Leone ... celý popis
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Nákupom získate 195 bodov
Anotácia knihy
Abstract: Several studies have examined the relationship between customer participation and customer satisfaction of service delivery and provider (Lovelock and Young, 1979, Zeithaml, 1981, Mills & Morris, 1986, Benapudi and Leone, 2003, Chan, Yim, and
Parametre knihy
Zaradenie knihy
Knihy po anglicky
Humanities
History
- Celý názov: How Customer Engagement and Customer Participation Affect Customer Satisfaction in the Professional Services Industry
- Jazyk: Angličtina
- Väzba: Brožovaná
- Počet strán: 114
- EAN: 9780530008509
- ISBN: 0530008505
- ID: 24764866
- Nakladateľ: Dissertation Discovery Company
- Hmotnosť: 281 g
- Rozmery: 279 × 216 × 6 mm
- Dátum vydania: 26. September 2019
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