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Viac informácií o knihe Incident Management in Practice

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• Anotácia kniha
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Nákupom získate 145 bodov

Anotácia knihy

This book explains, how the IT Infrastructure Library (ITIL), and primarily IT Service Management (ITSM), is used in practice, in a subsidiary of the leading oil and gas corporation of Central Europe, the OMV Solutions GmbH. Thereby the scope of this book is focussed on Incident Management, a core process of ITIL. In order to perform expressive analyses of the Incident Management process, these analyses are concentrated on the Incident Management process regarding SAP Incidents in OMV Solutions GmbH and Petrom S.A. This so called SAP support process is analysed in detail and improved via a best practise method of the Capability Maturity Model Integration (CMMI). In addition the theoretical background of ITSM, CMMI, and the BMC Remedy IT Service Management Suite is described, to provide advice on how to implement analyses and improvements as discussed in this book.

Parametre knihy

Zaradenie knihy Knihy po anglicky Computing & information technology Information technology: general issues

• Celý názov: Incident Management in Practice
• Podnázov: Analysis and Improvement of Incident Management in the Leading Oil and Gas Corporation of Central Europe
• Autor: Kevin Motz
• Jazyk: Angličtina
• Väzba: Brožovaná
• Počet strán: 132
• EAN: 9783639241785
• ISBN: 3639241789
• ID: 06831818
• Nakladateľ: VDM Verlag
• Hmotnosť: 204 g
• Rozmery: 229 × 152 × 8 mm
• Dátum vydania: 05. March 2010

Obľúbené z iného súdka

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