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Viac informácií o knihe ISO/CEI 20000 - Introduction

• Parametre knihy
• Anotácia kniha
• Obľúbené z iného súdka

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Anotácia knihy

CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese

Parametre knihy

• Celý názov: ISO/CEI 20000 - Introduction
• Autor: Van Haren Publishing
• Jazyk: Francúzština
• Väzba: Brožovaná
• Počet strán: 1
• EAN: 9789087535575
• ISBN: 9087535570
• ID: 15532383
• Nakladateľ: van Haren Publishing
• Hmotnosť: 516 g
• Rozmery: 171 × 239 × 17 mm
• Dátum vydania: 11. November 2009

Obľúbené z iného súdka

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